Shipping policy

Your order is in good hands at Camilio . We place great importance on a fast, secure, and transparent shipping process to ensure your products arrive reliably and on time.

Processing of orders

All orders are processed within 24 hours , excluding weekends and public holidays.
Processing begins as soon as we receive your order confirmation via email.
After processing, you will receive a shipping notification with the relevant tracking information.

Shipment tracking

Once your order has been shipped, you will receive a track & trace link , which allows you to track the shipping status of your delivery online at any time.
The shipment information is usually active within 2-3 days .

Shipping costs

We want to make shopping at Camilio as pleasant as possible.
Therefore, we offer affordable standard shipping rates .
In most cases, shipping is free unless otherwise stated on the product page or at checkout.

Delivery times

The average delivery time is 7–14 working days , depending on product availability and delivery address.
Please note that delivery times may be longer due to high order volumes or external circumstances (e.g. customs clearance).

Shipping delays

We do everything we can to deliver your order on time.
However, Camilio accepts no liability for delays caused by shipping service providers or unforeseen events.

20. Contact information

Email: support@camilio.de
Telephone: +31 6 13621647

Company information

Company name: Digital E-com
Commercial registration number (KVK): 83473408
VAT ID No.: NL003826027B54
Address: Keurenplein 4,
1069 CD Amsterdam, Netherlands

Opening hours

Monday – Friday: 9:00 AM – 6:00 PM